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Return to shopAt Daisy Vault, customer satisfaction is our priority. If you’re not completely in love with your purchase, we’re here to help — with a clear and fair return process.
To be eligible for a return, please ensure:
The item was delivered within the last 14 days
The product is unused, in original condition, and in its original packaging
You have the receipt or proof of purchase
The item is not a final sale or gift card
We do not accept returns for:
Products returned after 14 days of delivery
Items that are used, damaged, or altered after delivery
Final sale items or clearance products
Gift cards
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method within 5–10 business days
You will receive an email confirmation once the refund is issued
Please note: Original shipping fees are non-refundable.
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at:
📧 [email protected]
Please include:
Order number
Description of the issue
Photos (if applicable)
Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item.
We recommend using a trackable shipping service and keeping the receipt as proof.
If your item arrived damaged or you received the wrong item, please contact us within 48 hours of delivery with:
Photos of the damage
Your order number
A brief description
We’ll make it right — either by sending a replacement or issuing a full refund.
To initiate a return, email us at:
📧 [email protected]
Include the following:
Full name
Order number
Reason for return
Photos (if applicable)
We will reply with the return instructions and shipping address.
If you have any questions about our Return & Refund Policy, please don’t hesitate to contact us: