1. What is Daisy Vault?

Daisy Vault is your go-to destination for high-quality, pure leather bags inspired by the world’s most iconic luxury brands. Our curated collection blends elegance, craftsmanship, and timeless design—without the luxury markup.

2. Are your bags authentic designer products?

Yes, all products at Franco Shops are carefully sourced and quality-checked, ensuring you receive only premium items that meet our high standards.

3. What materials are used in your bags?

All our bags are made from 100% genuine leather. We work with trusted suppliers who prioritize durability, texture, and premium finishes to ensure a luxury-like experience.

4. Where do you ship from?

Our products are shipped directly from our trusted manufacturing partners located globally, including in regions known for leather craftsmanship. This allows us to offer premium quality at an accessible price.

5. How long does shipping take?

Shipping times vary based on your location:

  • USA & Canada: 8–15 business days

  • UK & Europe: 7–14 business days

  • Asia & Australia: 10–18 business days

We provide tracking details for all orders so you can follow your bag’s journey to your doorstep.

6. Do you offer returns or exchanges?

Yes, we offer hassle-free returns within 7 days of delivery for unused items in original condition. If your item arrives damaged or incorrect, contact us immediately at [email protected] and we’ll make it right.

7. Can I cancel my order after placing it?

Orders can be canceled within 12 hours of purchase. After that, our processing team begins preparing your order and we cannot guarantee cancellations.

8. Do you offer worldwide shipping?

Yes, we ship worldwide! Wherever you are, Daisy Vault will deliver a touch of luxury to your doorstep.

9. Will I have to pay customs or import taxes?

In some countries, customs fees or import taxes may apply. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.

10. How can I contact customer support?

We’re here to help! You can reach our team anytime at [email protected] — we typically respond within 24 hours on business days.

11. How do I know my payment is secure?

We use encrypted, industry-standard payment gateways to ensure your information is safe and secure at checkout. Your privacy and safety are our top priorities.

12. Are your bags limited edition?

Yes, many of our pieces are released in limited batches to maintain exclusivity and craftsmanship quality. Once they’re gone, they may not return—so grab your favorite while it’s available!

13. Do you restock sold-out items?

Some styles may be restocked depending on demand. If a product you love is sold out, feel free to email us—we’ll do our best to update you on restock dates or similar options.

14. Can I gift a Daisy Vault bag?

Absolutely! Our bags make perfect luxury gifts. Just leave a note at checkout or email us if you’d like to add a gift message to your order.

💌 Still have questions?

Reach out to us at [email protected] — we’d love to assist you!

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